Frequently Asked Questions
Everything you need to know about your Tucker BBQs experience.
What is the typical delivery timeframe for a Tucker BBQ?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location. We use specialized freight carriers to ensure your grill arrives in perfect condition.
Do you offer professional installation services?
While our BBQs come with comprehensive assembly guides, we can recommend certified technicians in your area for professional gas hookups and built-in kitchen installations.
What kind of warranty comes with my purchase?
Every Tucker BBQ is backed by a limited lifetime warranty on the stainless steel chassis and a 5-year warranty on burners and ignition systems, ensuring your outdoor kitchen lasts for years.
Can I convert my BBQ from LPG to Natural Gas?
Yes, most of our models are dual-fuel compatible. We sell dedicated conversion kits, though we strictly recommend that all gas conversions be performed by a licensed gas fitter.
What is your return policy for large appliances?
We offer a 30-day return policy for unused items in their original packaging. Please note that due to the size of these products, return shipping fees and a restocking fee may apply.
How do I maintain my BBQ to prevent rust?
We recommend using high-grade 304 stainless steel cleaners and keeping your BBQ covered when not in use. Regular cleaning after every use will prevent carbon buildup and maintain the finish.